Contact Us

Before you get in touch

We are not a crisis service and cannot provide emergency support. Our crisis pages list who to contact instead, at any hour.

If you are looking for a therapist, counsellor or coach, you do not need to contact us first. You can start a conversation directly and we will help you find the right person.

Get in touch

I need help with my account or experience

If you have a question about your recommendations, your account or how the service works, email us at hello@viacara.com.

I am a professional with a question

If you are a therapist, counsellor, coach or hypnotherapist with a question about joining ViaCara or about an existing referral, email us at support@viacara.com.

For information about joining our network, see our practitioner page.

I want to report an accessibility barrier, or ask for another format

If something on our site or in our product is hard to use, or you need it in a different format, email support@viacara.com and say what you found. See our accessibility statement for what we test and check today.

Something else

For press enquiries, partnerships or anything else, email hello@viacara.com.

We aim to respond within 5 working days.