![A postbox beside the chair in a peaceful garden setting](https://viacara.com/img/content/contact-feature-light.webp)

# Contact Us

Get in touch with ViaCara. Whether you are looking for support or you are a professional with a question, we are here to help.

## Before you get in touch

We are not a crisis service and cannot provide emergency support. Our [crisis pages](https://viacara.com/crisis/) list who to contact instead, at any hour.

If you are looking for a therapist, counsellor or coach, you do not need to contact us first. You can [start a conversation](https://viacara.com/how-it-works/) directly and we will help you find the right person.

## Get in touch

### I need help with my account or experience

If you have a question about your recommendations, your account or how the service works, email us at [hello@viacara.com](mailto:hello@viacara.com).

### I am a professional with a question

If you are a therapist, counsellor, coach or hypnotherapist with a question about joining ViaCara or about an existing referral, email us at [support@viacara.com](mailto:support@viacara.com).

For information about joining our network, see our [practitioner page](https://viacara.com/for/).

### I want to report an accessibility barrier, or ask for another format

If something on our site or in our product is hard to use, or you need it in a different format, email [support@viacara.com](mailto:support@viacara.com) and say what you found. See our [accessibility statement](https://viacara.com/accessibility/) for what we test and check today.

### Something else

For press enquiries, partnerships or anything else, email [hello@viacara.com](mailto:hello@viacara.com).

We aim to respond within 5 working days.

Thanks for your interest. We're not taking on new clients at the moment.

## Looking for *support* instead?

We ask what matters to you, then find professionals who fit.

Leave your email and we'll let you know as soon as we're ready for you.

This conversation helps us find you the right support.

What you share helps us understand what you're looking for and find someone who fits. Your email keeps you updated on what's happening next and isn't shared with anyone we introduce you to.

[Privacy policy](https://viacara.com/privacy) [Terms of service](https://viacara.com/terms)