![The lavender armchair beside a wooden desk of open books and notes, under arched windows lined with ferns](https://viacara.com/img/content/research-read-study-feature-light.webp)

# What has changed at ViaCara

What we shipped at ViaCara each week, newest first: the cities we open in, new parts of the service and how we look after people.

## More *control* for practitioners

Week of 28 September 2026

![A made-up example of how we connected you: how well working style, areas of focus, location and ways of working fit.](https://viacara.com/img/content/changelog-week-2026-09-28-ranking-light.webp) ![A made-up example of how we connected you: how well working style, areas of focus, location and ways of working fit.](https://viacara.com/img/content/changelog-week-2026-09-28-ranking-dark.webp)

![An insurance check with a tick beside each thing we look for, such as the name on the policy and the cover.](https://viacara.com/img/content/changelog-week-2026-09-28-insurance-light.webp) ![An insurance check with a tick beside each thing we look for, such as the name on the policy and the cover.](https://viacara.com/img/content/changelog-week-2026-09-28-insurance-dark.webp)

![Setting the session length and price for one place a practitioner works.](https://viacara.com/img/content/changelog-week-2026-09-28-sessions-light.webp) ![Setting the session length and price for one place a practitioner works.](https://viacara.com/img/content/changelog-week-2026-09-28-sessions-dark.webp)

- Practitioners can see the data we hold about them, download it or close their account.
- Practitioners upload their insurance and see its status and renewal date.
- Practitioners set sessions and prices for each place they work.
- Practitioners can send us feedback from inside the app.
- We published [how we rank the professionals we suggest](https://viacara.com/how-ranking-works/).

## How we work, and *where*

Week of 21 September 2026

![A Support where you live guide card, with the lavender chair in a garden and a short summary.](https://viacara.com/img/content/changelog-week-2026-09-21-near-light.webp) ![A Support where you live guide card, with the lavender chair in a garden and a short summary.](https://viacara.com/img/content/changelog-week-2026-09-21-near-dark.webp)

- Our [about page](https://viacara.com/about/) says why ViaCara exists, with a letter from Kyle, our founder.
- Our [trust page](https://viacara.com/trust/) says where your data is stored and who holds ViaCara to account.
- Our [accessibility statement](https://viacara.com/accessibility/) names the standard we test against and how to report a barrier.
- [Support where you live](https://viacara.com/near/) covers the four UK nations and major English cities.

## Support in one *place*

Week of 14 September 2026

![A practitioner's agenda for the week, with each client's first name and time.](https://viacara.com/img/content/changelog-week-2026-09-14-agenda-light.webp) ![A practitioner's agenda for the week, with each client's first name and time.](https://viacara.com/img/content/changelog-week-2026-09-14-agenda-dark.webp)

- Crisis numbers and lines now sit on [the crisis pages](https://viacara.com/crisis/), and other pages link there.
- Practitioners see their week as a timeline on their home page.

## Support for life *online*

Week of 7 September 2026

![A Life online guide card about comparison and self-worth online.](https://viacara.com/img/content/changelog-week-2026-09-07-life-online-light.webp) ![A Life online guide card about comparison and self-worth online.](https://viacara.com/img/content/changelog-week-2026-09-07-life-online-dark.webp)

- New [life online](https://viacara.com/support/life-online/) pages cover online bullying, compulsive scrolling, comparison and misinformation.